Form – kckcei

Customer Satisfaction Survey

Personal Details:

Overall Satisfaction:

How satisfied are you with the overall civil engineering services provided by our company?

How well did our services meet your expectations for your project?

Project Management:

How satisfied are you with the project management throughout your project?

Did the project stay within the established timeline?

How effectively did we manage any changes or unforeseen issues during the project?

Communication:

How responsive were our project managers and staff to your inquiries and concerns?

Did you feel well-informed about the project progress throughout the construction phase?

Quality of Work:

How would you rate the quality of the construction work completed on your project?

Did the final product meet your expectations regarding design accuracy and specifications?

Professionalism:

How would you rate the professionalism of our staff on-site?

Did our team demonstrate a high level of courtesy and respect throughout the project?

Value for Money:

Do you feel the cost of our services was fair and competitive for the quality of work delivered?

Safety Practices:

How satisfied were you with the safety protocols implemented on your project site?

Did you observe any safety concerns during the construction phase?

Recommendation:

How likely are you to recommend our civil engineering services to others?

What is one thing we could do to improve your overall experience with our company?

Specific questions depending on project type::

For site development projects:

How satisfied were you with the site preparation and grading process?

Were there any issues with permitting or approvals related to your project?

For infrastructure projects:

How effective was our coordination with other contractors on the project?

Were the design plans provided clear and easy to understand?

For environmental projects:

How well did we manage environmental considerations during the construction phase?

Were you satisfied with our mitigation strategies for potential environmental impacts?

Remember to keep the survey concise, use a mix of rating scales and open-ended questions, and ensure the questions are relevant to the specific services your company offers.